Grade 11

Tourism

0/4 Topics completed

Attractions

01Tourism attractionsAn attraction draws a visitor when the place and the person match, whether the draw is an icon, the climate or the culture. The same site can be right for one guest and wrong for another.

Finance

02Foreign exchangeA tourist who changes money meets two bank rates, and the spread is the gap between them. The bank selling rate is what the tourist pays when the bank sells them currency, and the buying rate is what they receive when the bank buys currency from them.

Culture

03Culture and heritageCulture and heritage tourism is a visit to a real history or a living culture, told so that the guest leaves with what is true. A performance that changes the facts to get a laugh is a different product, even if the guests clap.

Service

04Customer serviceService recovery is what staff do after something has already gone wrong, so the guest's trust is repaired and not only the booking. A fix with no apology can still be a failure.