Grade 10

Tourism

0/5 Topics completed

Sectors

01Tourism sectorsA tourist trip is five kinds of work at once: transport, accommodation, attractions, travel organisers, and support services. Each one does a job the others cannot do.

Maps

02Map work and tour planningTour planning uses distance, time and a route to decide when a guest will really arrive. A pretty map that does not answer those three questions has not planned the tour.

Tourism

03Domestic, regional and international tourismTourism is grouped by where the traveller comes from: inside South Africa, from the SADC region, or from a country beyond that region. The paperwork, the length of stay and the reason for the trip change with that distance.

Service

04Customer serviceCustomer service is the gap between what the guest wanted, what the business actually did, and what the guest says afterwards. A clean room does not win if the sentence they write is about something else.

Sustainability

05Sustainable and responsible tourismResponsible tourism is the triple bottom line: people, planet and profit have to work in the same visit. A profit that harms the hosts or the place has not succeeded just because money came in.