People

Team performance and conflict

Teams often move through forming, storming, norming and performing, and unresolved conflict keeps them from getting the work done.

CAPS

Grade 12 · Business Studies · People

Business Studies answers in business language, applied to the scenario.

  • The papers

    Paper 1 is business environments and business ventures. Paper 2 is business roles and business operations. Each paper is 150 marks.

  • A 40-mark essay

    Introduction 2 marks: say what the essay will deal with. Body: facts from the scenario, each with an explanation of the impact or the solution. Conclusion 2 marks: a decision, not a new fact. Insight is 4 marks for layout, analysis, synthesis and originality.

  • How a marker reads it

    A common mix-up is thinking storming means the group has failed, when storming is a normal clash that norming is meant to settle.

Quotes from a scenario must be used, not copied as decoration. A definition with no link to the business in the question stays in the low marks.

Worked theory

Worked theory. A Grade 12 Business Studies group at a high school in Soweto must hand in a poster and a written report on Friday. In forming they smile and say the work will be shared. In storming, Ayanda does the whole poster and Sipho stops answering messages. There is no norm about who writes, who draws, and what happens if someone vanishes. By Thursday the report is still blank, so they are not performing. A rule set on day one, that each person sends a section by Wednesday, would have caught the conflict while time remained.

More worked examples

  • Durban Friday chip station

    Three cooks on a Friday shift in Durban argue every week about who handles the chips. That argument is storming. The supervisor writes a norm: one person on chips, rotating each Friday, posted on the wall. Over the next three Fridays the argument shrinks and plates leave on time. They moved from storming through norming into performing, and the clash was not proof that a team cannot work.

  • Mahikeng hall booking

    A netball fundraising committee in Mahikeng stays friendly for a month and never splits the tasks. Everyone assumes someone else booked the hall. On the night they wanted, the hall is already taken. They were stuck in forming, the polite stage, and skipped the harder talk that sets a norm. Avoiding conflict is not the same as agreeing a rule, and performing never started because nobody owned the booking.

In ordinary words

Forming is the polite start when roles are still unclear, and storming is the clash over who does what. Norming is the agreement on rules, and performing is the work actually getting done to those rules. A group can stick in storming if one person carries everything and another disappears. Conflict helps when it clarifies roles and harms when it becomes blame or silence, and without a norm performing does not start.

In South Africa

A Soweto classroom table holds one finished poster and a blank report the night before the work is due.

Part 1 / 4

What it is

Teams often move through forming, storming, norming and performing, and unresolved conflict keeps them from getting the work done.

More worked examples

Board walkthroughs on this topic. Open one, copy the working, then try the next.

Example 1 / 20

Name Tuckman's stages of team development.

How we got there

Read this like a teacher at the board. We go slowly, name every number, and say why we take each step.

Explain in another language · 11

1. What is the question asking?

Read the question twice. Circle the unknown. Underline every number and unit. The paper is asking: Name Tuckman's stages of team development.

In other words — as if you have never seen this before

If you have never seen this before: Forming → adjourning. We will name a method in words, write the formula with no numbers, then substitute one line at a time.

2. What do we already know?

Team stages.

3. Which method — and why this one?

Forming → adjourning.

4. Step-by-step working

  1. 01 / 07

    Step A — Read the question twice

    Slow down. Circle the word that names the unknown. Underline every number and its unit. Do not grab a formula yet — first decide what the paper is actually asking.

    Why this step: If you can say the method in a sentence, you will pick the right formula. First-timers skip this and grab the first equation they remember.

  2. 02 / 07

    Step B — Write the given in a column

    Team stages.

    Why this step: A column with units stops you mixing cm with m, or minutes with seconds. Markers can also see you started correctly.

  3. 03 / 07

    Step C — Name the method in words

    Forming → adjourning.

    Why this step: If you can say the method in a sentence, you will pick the right formula. First-timers skip this and grab the first equation they remember.

  4. 04 / 07

    Identify the given

    Forming, storming, norming, performing, adjourning.

    Why this step: We only do one job per line so a marker can follow the marks — and so you can find a slip without starting over.

  5. 05 / 07

    Step G — Sense-check the size

    Ask: is this the kind of number a Grade 10–12 paper would want? A speed of 3 000 ms for a learner walking, or a probability bigger than 1, means a unit or algebra slip. Estimate first: round the numbers and do the sum in your head.

    Why this step: Markers write ‘unrealistic’ in the margin when the method is right but the size is wild. A 10-second head check often finds a missing 10² or a unit that never changed.

  6. 06 / 07

    Step F — Box the answer with its unit

    Five stages.

    Why this step: A number without a unit is half a mark on a Physics paper, and a marker can miss a Maths answer that is buried in working.

  7. 07 / 07

    Step H — What the marker is looking for

    On an NSC memo you usually earn: (1) a method mark for naming the right formula or idea in words, (2) an accuracy mark for substituting the given numbers with units, (3) an accuracy mark for the boxed answer with its unit. Write those three lines even if you are unsure of the arithmetic — blank pages score zero.

    Why this step: First-timers chase the final number and leave the method blank. The memo still pays out for the idea and the substitution even when the last line is wrong.

5. The answer

Five stages.

Copy onto your answer sheet — in this order

Answer: Five stages.

6. Check it like a marker

Conflict occurs in storming.

7. A trap first-timers fall into

First-timers often grab the first formula they remember, mix units (cm with m, minutes with seconds), or drop a minus sign. Write the formula in words first: “this equals that, because…”

Ntsako · fx-991ZA PLUS. Tap to calculate.